Privacy Policy – Roo96 Casino

At Roo96 Casino, your trust is at the heart of everything we do. Whether you're spinning reels or exploring our bonus offers, you deserve a secure and private environment. This Privacy Policy explains how we collect, handle, and safeguard your personal information to ensure your gaming experience is not only entertaining, but also compliant and respectful of your privacy rights.

We want you to be fully informed, so we’ve broken things down clearly. Here's what you can expect to learn:

What kind of data we collect and why.
How your information is used.
Who we share it with (and who we don’t).
How we protect your data.
Your rights regarding your personal information.

By using Roo96 Casino, you agree to the practices described in this policy. If we make significant changes, we’ll notify you via the site or email—so be sure to check back now and then.

Data Handling and Legal Framework

We collect and process personal data in line with industry standards and gambling regulations. Our goal is to deliver high-quality service while maintaining compliance with legal obligations such as anti-money laundering (AML) laws and responsible gambling rules.

Roo96 Casino operates under the authority of Apache.

The main purposes for processing your personal data include:

Granting access to games, promotions, and features.
Ensuring secure transactions and identity verification.
Meeting legal and regulatory obligations.
Preventing fraudulent behavior and account misuse.

We also use your data to improve user experience through analytics, personalization, and support optimization.

What We Collect

We gather only the information necessary to operate our services effectively. This includes data you submit directly, as well as records generated through your gameplay and transactions.

Here’s a detailed overview of the types of data we may collect:

Category	Examples of Information
1. Account & Contact Info	- Full name, email, phone number - Residential address - ID documents (e.g., passport, driver’s license, utility bill)
2. Communication Logs	- Emails, messages sent via live chat, or other customer support interactions
3. Gameplay & Transaction Data	- Deposit and withdrawal records - Wager history - Bonuses claimed and in-game activity
4. Compliance Documents	- Proof of age - Source of funds - Address verification, where required by law

We collect this data to provide a safe, personalized gaming experience while fulfilling all legal and regulatory obligations. If you choose not to provide certain details, you may not be able to use all features of the site.

How Your Data is Used

The information we collect helps us run the site smoothly and responsibly. Specifically, your data may be used to:

Create and manage your user account.
Process payments and withdrawals.
Carry out identity and compliance checks.
Detect and prevent fraud, abuse, or unauthorized access.
Send service-related notifications and security alerts.
Improve the functionality and user experience of our website.
Send you promotional offers (if you have opted in).

We only use your personal information for the reasons stated above. If we need to use it for anything else, we’ll ask for your consent first.

Marketing Preferences

If you give us permission, we’ll send you special offers and updates about Roo96 Casino via email, SMS, or in-app messages. You can manage your marketing preferences at any time by:

Adjusting your notification settings in your account.
Clicking the “unsubscribe” link in any promotional email.
Contacting our customer support team.

We respect your choices and will never send promotional content without your consent.

We do not sell or rent your personal data to anyone. However, we may share certain information in the following circumstances:

Within our group of companies to provide seamless service.
With trusted service providers, such as payment processors or ID verification partners.
When required by law, to cooperate with regulators, legal authorities, or law enforcement.

All data shared externally is done under strict confidentiality agreements and with appropriate security measures in place.

Data Security and Retention

We use industry-standard encryption, firewalls, and secure servers to keep your personal data safe. Internally, access to your data is strictly limited to authorized personnel.

Your information will be stored only as long as needed to comply with legal obligations (typically up to 5 years after account closure, in line with AML rules).

Cookies and Tracking Technologies

Roo96 Casino uses cookies and similar tools to:

Remember your login and preferences.
Measure site traffic and performance.
Serve personalized content and offers.

You can manage cookie settings through your browser, though disabling them may impact your experience on our site.

Your Rights and Contact Options

As a user, you have the right to:

Access the personal data we hold about you.
Request corrections or deletions.
Object to processing for marketing purposes.
Withdraw your consent at any time.

If you have concerns or questions about how your data is handled, you can contact our Data Protection Officer. You also have the right to file a complaint with your local data protection authority under the GDPR or similar laws.